Frequently Asked Questions

Hoglad offers a comprehensive range of window types including casement windows, sliding windows, fixed windows, tilt-and-turn windows, and custom architectural designs. All our windows are available in various materials such as aluminum, vinyl, and wood-aluminum composite to suit different project requirements and climate conditions.

Our products meet international standards and come with various certifications including AAMA, NFRC, CE, and ISO 9001. We regularly test our windows and doors for air infiltration, water resistance, structural performance, and thermal efficiency to ensure they meet or exceed industry standards for both residential and commercial applications.

Lead times for custom orders typically range from 4-8 weeks depending on the complexity of the project, material availability, and current production capacity. For large commercial projects, we recommend contacting us early in the planning phase to ensure timely delivery. We provide detailed production schedules and regular updates throughout the manufacturing process.

While we don't directly provide installation services, we work with a network of certified installers in various regions. We can recommend qualified professionals familiar with our products. Additionally, we provide comprehensive installation guides, technical support, and can arrange for on-site technical assistance for large projects to ensure proper installation and optimal performance.

We offer a 10-year warranty on aluminum profiles and structural components, a 5-year warranty on hardware and moving parts, and a 10-year warranty on insulated glass units against seal failure. Our warranty covers manufacturing defects and performance issues under normal use conditions. Extended warranty options are available for commercial projects. Detailed warranty information is provided with each product.

Yes, we provide sample corner sections, hardware samples, and finish samples to help you evaluate our product quality before placing large orders. For significant projects, we can also arrange factory visits or produce small-batch samples of custom designs. Sample costs may apply but are typically credited toward your final order.

We handle all necessary export documentation including commercial invoices, packing lists, certificates of origin, and shipping certificates. Our logistics team coordinates with freight forwarders to ensure smooth customs clearance and timely delivery. We can arrange for various shipping methods including sea freight, air freight, and express delivery depending on your project timeline and budget.