HOGLAD

Premium Windows & Doors

Last Updated

December 2024

Legal Document

Terms of Service

Please read these terms carefully before using HOGLAD's products and services. By engaging with our company, you agree to be bound by these terms.

1

Acceptance of Terms

By placing an order with HOGLAD Manufacturing Co., Ltd., you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and HOGLAD.

Important Note:

These terms apply to all orders, whether placed directly through our sales team, authorized distributors, or digital platforms.

HOGLAD reserves the right to modify these terms at any time. Continued engagement with our services after changes constitutes acceptance of the updated terms.

2

Product Orders & Specifications

All product orders must be accompanied by detailed specifications, including dimensions, materials, hardware requirements, and any special customizations. HOGLAD will provide technical drawings for approval before manufacturing begins.

✓ Required Information

  • • Precise measurements
  • • Material specifications
  • • Hardware selections
  • • Installation requirements

⚠ Order Changes

  • • Changes after approval may incur fees
  • • Production delays may occur
  • • Written approval required
  • • Additional costs apply

Custom orders are manufactured to your exact specifications. Please ensure all measurements and requirements are accurate, as custom products cannot be returned or exchanged.

3

Payment Terms & Conditions

HOGLAD operates on a structured payment schedule to ensure smooth production flow and mutual trust between all parties involved in the manufacturing process.

Payment Schedule

30% Deposit - Required upon order confirmation
40% Progress Payment - Due at 50% production completion
30% Final Payment - Before shipment or pickup

Accepted Payment Methods:

  • • Bank wire transfers
  • • Letters of credit
  • • Corporate checks
  • • Trade financing

Late Payment Policy:

  • • 2% monthly service charge
  • • Production may be suspended
  • • Delivery delays may occur
  • • Collection fees apply
4

Manufacturing & Production

Our 20,000㎡ manufacturing facility in Shandong, China, combines traditional craftsmanship with cutting-edge technology to deliver products that meet the highest international standards.

Production Process

1
Design Approval

Technical drawings and specifications review

2
Material Sourcing

Premium materials procurement and preparation

3
Manufacturing

Precision manufacturing with quality checkpoints

4
Final Inspection

Comprehensive quality control and packaging

Production Timeline:

Standard lead times range from 4-8 weeks depending on order complexity and current production schedule. Rush orders may be accommodated with additional fees and subject to availability.

5

Quality Assurance & Standards

HOGLAD maintains rigorous quality control standards throughout every stage of production. Our commitment to excellence ensures that every product meets or exceeds international quality benchmarks.

ISO Certified

International quality management standards

Performance Testing

Thermal, acoustic, and structural testing

Environmental

Sustainable materials and eco-friendly processes

Quality Checkpoints:

  • Material inspection upon receipt
  • In-process quality monitoring
  • Pre-assembly component verification
  • Final assembly inspection
  • Performance testing validation
  • Packaging and shipping preparation
6

Warranties & Support

HOGLAD stands behind the quality of our products with comprehensive warranties and ongoing customer support. Our commitment extends well beyond the initial sale.

Product Warranties

10

Years

Structural warranty

5

Years

Hardware & mechanisms

3

Years

Finish & weatherproofing

Customer Support

Technical Assistance

Installation guidance and troubleshooting

Replacement Parts

Genuine parts availability and supply

Maintenance Guidance

Care instructions and service recommendations

Warranty Limitations:

Warranties do not cover damage from improper installation, normal wear and tear, extreme weather events, or modifications made by unauthorized parties. Professional installation is recommended to maintain warranty coverage.

Contact Information

Customer Service:

[email protected]

+86 (0)531-XXXXXXX

Technical Support:

[email protected]

Available 24/7 for urgent issues

Ready to Start Your Project?

Contact our team to discuss your requirements and receive a detailed quote for your custom windows and doors.